How do I return an item? If for any reason you are not satisfied with your purchase, you may return it within 7 days upon receipt. Upon receipt of the return, we will credit your original method of payment. Custom made merchandise cannot be returned or exchanged.  We guarantee our jewelry and all of our items can be returned for repair, free of labor charge, at any time. for more information on returning an item, customer service can be contacted by telephone (973) 523-6811 Monday - Friday 9:30am - 6pm EST or by email: sales@greatfallsjewelry.com.